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Temporary Online Teaching and Learning Guide: For Students

Getting started with online learning: technology, internet access, well-being, academic resources & more

What technology is needed to complete an online course?

A dependable computer and a reliable network connection are very important to your success in completing an online activity or course.

What if I'm worried about internet access?

  • You may need to visit (or park in a car near) a local library, coffee shop, or another public place that offers internet access. Please continue to practice social distancing.
  • The Federal Communications Commission has released an agreement stating that providers will waive late fees, not cut off service for lack of payment, and open hot-spots.
  • Companies are responding:
    • Comcast - Comcast is offering an internet essentials package for free. To sign up for a free internet essentials package for 60 days, applicants can simply visit The accessible website also includes the option to video chat with customer service agents in American Sign Language. There are also two dedicated phone numbers 1-855-846-8376 for English and 1-855-765-6995 for Spanish.
    • Spectrum - Spectrum is offering free internet access for students. Beginning March 16, Spectrum is offering free internet for 60 days to households with K-12 or college students who don’t already have a Spectrum subscription. To enroll, call 1-844-488-8395.
    • Charter - Charter is offering free internet for 2 months.
    • AT&T - AT&T COVID-19 response. AT&T will offer open hot-spots, unlimited data to existing customers, and $10/month plans to low-income families
    • Verizon - Verizon does not have special offers, but is following the FCC agreement.
    • Sprint - Sprint is following the FCC agreement, providing unlimited data to existing customers, and, starting Tuesday, 3/17/2020, will allow all handsets to enable hot spots for 60 days at no extra charge.
    • T-Mobile - T-Mobile is following the FCC agreement, plus unlimited data to existing customers, and, coming soon, will allow all handsets to enable hot-spots for 60 days at no extra charge.

How will I get important info from my instructor?

Your course will likely be on Canvas. It is very important that you review your Canvas notification settings and enable notifications from your instructors. Click here to view the instructions for enabling notifications. Also, please check your Dukes email account regularly. 

What if I need to print something?

If you don't have access to a printer where you are, try calling a nearby Staples, FedEx or Kinko's to see if you can print there.

Your well-being

Paying attention to your well-being is essential, especially in times like these. Please practice self-care and seek resources available to you should you need assistance:

JMU Libraries is here to help you

We have created this site to provide in-depth information on services, support, and guides that can help you, including:

Other academic assistance

The Learning Centers are offering online tutoring, consultations, and study sessions: