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Online Teaching & Learning Guide: Technology Support for Online Learning

Tech Support

There are several ways to get tech support at JMU. If you're not sure where to start, Ask the Library.

Who do I contact if I have questions about computer hardware, network connection, or my JMU e-ID and password?

Who do I contact if I have questions about Canvas or Webex?

What software is available for JMU Students? 

Where can I get downloads or plug-ins to ensure online course content can display on my computer(s)?

  • Adobe Acrobat Reader: to display PDF files properly.
  • VLC Media Player: to display any video that is in QuickTime, RealPlayer, or Windows Media Player formats.
  • Java: to operate websites that need Javascript to operate correctly.

Where do I get Respondus Lockdown Browser?

What if I want help with research and finding sources?