This page will help you with some questions you may have as you get started with online learning, including:
⬅️ Don't miss the other pages in this section - use the menu at the left to find them! Questions they answer include:
Your online classes will mostly be held on the Canvas learning management system. Students taking summer 2020 JMU courses will practice using Canvas once they are added to the Student Success in Online Learning site. Check your Dukes email for an invitation to Student Success in Online Learning and Ask the Library if you think you should have access to it, but don't.
First, please let your professor know you are dealing with a problem related to internet access.
Second, you may need to park in a car near a local library, coffee shop, or another public place that offers internet access. Please continue to practice social distancing and prioritize your safety if you do this. Maps of locations to do this:
Third, you may want to look into one of these offers:
Comcast is offering an internet essentials package for free. To sign up for a free internet essentials package for 60 days, visit www.internetessentials.com. The accessible website also includes the option to video chat with customer service agents in American Sign Language. There are also two dedicated phone numbers: 1-855-846-8376 for English and 1-855-765-6995 for Spanish.
Spectrum is offering free internet for 60 days to households with K-12 or college students who don’t already have a Spectrum subscription. To enroll, call 1-844-488-8395.
Charter: Charter is offering free internet for 2 months.
Verizon does not have special offers, but is following an FCC agreement (see below).
Sprint is following the FCC agreement, providing unlimited data to existing customers, and allowing all handsets to enable hot spots for 60 days at no extra charge.
T-Mobile is following the FCC agreement, plus offering unlimited data to existing customers, and soon all handsets to enable hot-spots for 60 days at no extra charge.
Cox Communications is offering a Connect2Compete service (limited time: first month free; $9.95/month after that).
Note: The Federal Communications Commission (FCC) has released an agreement stating that providers will waive late fees, not cut off service for lack of payment, and open hot-spots.
Please chat with us or send us a message if you need more advice on internet access and we will do our best to help.
Mobile MyMadison (the version of MyMadison that works on a phone) is under revision. Until Mobile MyMadison is ready, it is best to use MyMadison on a computer. If you don't have internet access on your computer, you could try using your mobile phone as a "hotspot" to connect your computer to the internet. If you have questions about any of this, please contact the JMU IT Helpdesk.
A dependable computer and a reliable network connection are very important to your success in completing an online activity or course. Let your professor know if you are dealing with a problem with either of these.
Your course will likely be on Canvas. It is very important that you review your Canvas notification settings and enable notifications from your instructors. Click here to view the instructions for enabling notifications. Also, please check your Dukes email account regularly.
If you don't have access to a printer where you are, try calling a nearby Staples, FedEx or Kinko's to see if you can print there. Please continue to practice social distancing.
Paying attention to your well-being is essential, especially in times like these. Please practice self-care and seek resources available to you should you need assistance:
The Learning Centers and Libraries are here to support you! The Learning Centers are continuing to offer online tutoring, consultations, and study sessions.
Likewise, we in JMU Libraries continue to help you find information for assignments and projects, as well as provide you support for online learning. The other resources in this guide include: