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Guide to Hybrid & Online Learning at JMU

Get started or get help

If you are experiencing challenges with internet access or computers as we transition to online learning, please let your professors know. They are ready and willing to work with you so that you can participate in your online courses.

This page will help you with some questions you may have as you get started with online learning, including:

Where will my online or hybrid classes be held?

Your online classes will mostly be held on the Canvas learning management system. 

What technology is needed to complete an online or hybrid course?

A dependable computer and a reliable network connection are very important to your success in completing an online activity or course. Let your professor know if you are dealing with a problem with either of these.

  • For JMU students enrolled in online classes, please check your computer and network facilitation by referring to the following JMU computing network standards for connecting and completing online coursework and for a list of technology requirements. 
  • Students may also download course-related software with their Dukes eID.
    • To download course-related software like SPSS or Nvivo, please make sure to check the computer requirements by the software company. Knowing what specific functions will be needed for your online classes will help you use the computer space and capacity wisely. Contact your instructor and carefully review the courses syllabus will help you make the decisions.
  • You will need to enable DUO authentication, which is required to access the JMU computing systems, including Canvas and MyMadison
  • Please refer to the RunSafe resources provided by JMU to help ensure online security.
  • Please chat with us or send us a message if you need more advice and we will do our best to help.

What if I am worried about internet access?

First, please let your professor know you are dealing with a problem related to internet access.

Second, you may need to park in a car near a local library, coffee shop, or another public place that offers internet access. Please continue to practice social distancing and prioritize your safety if you do this. Maps of locations to do this:

Second, please chat with us or send us a message if you need more advice on internet access and we will do our best to help.

What about using MyMadison with limited internet access?

Mobile MyMadison (the version of MyMadison that works on a phone) is under revision. Until Mobile MyMadison is ready, it is best to use MyMadison on a computer. If you don't have internet access on your computer, you could try using your mobile phone as a "hotspot" to connect your computer to the internet. If you have questions about any of this, please contact the JMU IT Helpdesk.

How will I get important information from my instructor?

Your course will likely be on Canvas. It is very important that you review your Canvas notification settings and enable notifications from your instructors. Be sure to review the instructions for enabling notifications. Also, please check your Dukes email account regularly. 

What if I need to print something?

You can print on-campus in the Libraries and elsewhere. 

If you don't have access to a printer where you are, try calling a nearby Staples, FedEx or Kinko's to see if you can print there. Please continue to practice social distancing.

What about my health and well-being?

Paying attention to your well-being is essential, especially in times like these. Please practice self-care and seek resources available to you should you need assistance:

What if I need other academic assistance?

The Learning Centers and Libraries are here to support you! The Learning Centers are continuing to offer online tutoring, consultations, and study sessions. 

Don't miss the other pages in this section - use the menu buttons to find them! Questions they answer include:

Find more topics in this guide on the A-Z Page List or in the menu.