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Guide to Hybrid & Online Learning at JMU

Respondus LockDown Browser

Respondus LockDown Browser is a special browser for taking exams in Canvas. You can find the following information about LockDown Browser on this page: 

What is Respondus LockDown Browser?

Respondus LockDown Browser™ is a secure browser for taking exams in Canvas. It prevents you from printing, copying, going to another URL, or accessing other applications during an assessment. If a Canvas exam requires that Respondus LockDown Browser be used, you will not be able to take the test with a standard web browser.

NOTE: In order to install and use Respondus LockDown Browser, you will need a PC or Mac computer or an iPad. You cannot use LockDown Browser with a personally-owned Chromebook. Please let your instructor know as soon as possible if you do not have access to a compatible device.

How do I install Respondus LockDown Browser on my Windows or Mac computer?

  1. You must have administrative privileges for lockdown browser to work properly. 
  2. Go to Download the Respondus Lockdown Browser.
  3. Choose the Windows or Macintosh version. 
  4. The rest of the installation process should work just like other application installations on your computer.
  5. Verify Respondus LockDown Browser is working properly well in advance of the first time you will need to use it.

How do I install Respondus LockDown Browser on my iPad?

  1. Download and install the LockDown Browser app from the Apple App Store.

How do I take a Canvas exam with Respondus LockDown Browser on my Windows or Mac computer?

  1. Close all programs, unless one is used to connect you to the Internet.
  2. Start Respondus LockDown Browser.
  3. For Windows users, locate the “LockDown Browser” shortcut on the desktop and double-click it. Alternatively, click “Start” in Windows, select “Programs,” select “Respondus,” and then click “Respondus LockDown Browser.”
  4. For Macintosh users, launch “LockDown Browser” from the Applications folder.
  5. Upon starting, the browser will go to the login page for Canvas.
  6. A warning message may appear indicating that one or more applications must first be exited, such as an instant messaging application. The browser will offer to close the applications, choose Yes when prompted.
  7. Log into Canvas by entering your JMU eID and password. Select the appropriate course and then select the exam.
  8. Prior to the start of the assessment, a pop-up window will ask you whether the exam requires a password. The window has a blue border at the top as shown below. (If this window does not appear, it means that you are not running Respondus LockDown Browser.)
  9. If your instructor provided a password for the exam, select the “Yes” option, enter the password, and click the Continue button. If your instructor did not set up the test with a password, select the “No” option and click the Continue button.
  10. Regardless of the selection made in the previous step, Respondus LockDown Browser will automatically fill in a special password on the next screen with a set of ••••••••• characters. Do NOT edit this password field, even if the exam does not have a password. Doing so will prevent you from accessing the exam
  11. Click the Submit button to start the exam. Note: If you attempt to use any browser other than Respondus LockDown Browser to access the exam, the password field will appear blank and you will be unable to start the exam. If your instructor provided an exam password, it will NOT work in this particular password field.
  12. The test will then start.  Note, once the exam is started with Respondus LockDown Browser, you will be unable to exit until the Submit button is clicked.

How do I take a Canvas exam with Respondus LockDown Browser on my iPad?

  1. Follow these step-by-step instructions here to take a Canvas exam with Respondus LockDown Browser on an iPad.