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Guide to Hybrid & Online Learning at JMU

Tech Support for Online Learning

There are several ways to get tech support at JMU. If you're not sure where to start, Ask the Library.

Who do I contact if I have questions about computer hardware, network connection, or my JMU e-ID and password?

Who do I contact if I have questions about Canvas or Webex?

What software is available for JMU Students? 

Where can I get downloads or plug-ins to ensure online course content can display on my computer(s)?

  • Adobe Acrobat Reader: to display PDF files properly.
  • VLC Media Player: to display any video that is in QuickTime, RealPlayer, or Windows Media Player formats.
  • Java: to operate websites that need Javascript to operate correctly.

Where do I get Respondus Lockdown Browser?

What if I want help with research and finding sources?