Skip to main content

Guide to Hybrid & Online Learning at JMU

Zoom information

JMU recently licensed Zoom for campus use. Find helpful information on how students use Zoom below, and contact the IT Helpdesk with any questions.

Zoom info on this page (select one to jump to that section):

How do I set up my Zoom account as a JMU student?

Step 1. Visit and sign in with your JMU account. 

Once you are at, select Sign In - Configure Your Account. See the number 1 on the screenshot below. Sign in with your JMU eID, password, and Duo. 












Step 2. Update your profile and adjust any settings on the JMU Zoom website
Once you sign in, you may want to update your profile picture, name, title, etc. on the profile page of Zoom. You can also adjust many of your personal Zoom settings on this page (see the arrows on the screenshot below), including setting up virtual backgrounds. 










How do I participate in a class meeting in Zoom through Canvas?

Step 1.  Navigate to Your Canvas Course
Once in your Canvas course, follow the link your instructor has set up for Zoom meetings. After you plug in or sync your headphones or earbuds, click the Join button from the Zoom screen from within Canvas. See the arrows below:








If this is your first time using Zoom, you may be asked to download the program. If you are returning to Zoom, click Join With Computer Audio to join your class. See screenshot below:














Step 2: Familiarize yourself with Zoom's features to participate in class
View this short video from Zoom to learn more about how to participate in class using Zoom's features, including muting and unmuting your audio, turning on and off your camera, raising your hand, participating in polls, sharing your screen, and participating in chat. You can see some of those options in this screenshot:












Step 3: How to watch a recording of class session after class

If your instructor recorded the class, you will be able to go back to the Zoom page and watch the recording. First, select the Zoom menu item on the left-hand side of the page (1 on the screenshot below). Next, select Cloud Recordings tab (2 on the screenshot below). You can then select the class section (3 on the screenshot below) based on the start time/date and watch the recording of the class.









Can I host group meetings in Zoom as a student?

Yes. You may find helpful information for hosting Zoom meetings on our guide for instructors, in Zoom's Help Center, or by contacting the IT Helpdesk.

How do I get help with Zoom?

Please contact JMU's IT Helpdesk at or (540) 568-3555 if you have questions about using Zoom. You may also wish to browse Zoom's Help Center.