Skip to main content
It looks like you're using Internet Explorer 11 or older. This website works best with modern browsers such as the latest versions of Chrome, Firefox, Safari, and Edge. If you continue with this browser, you may see unexpected results.

2020-21 COVID-19 Guide to Hybrid & Online Learning at JMU

Zoom information

This guide was updated until June 30, 2021. Some of the content may be outdated starting in July 2021. We will redirect pages to current/updated content as we are able.

Find helpful information on how JMU students can use Zoom below. Please contact the IT Helpdesk with any Zoom questions.

Zoom info on this page (select one to jump to that section):

Activate your JMU Zoom account

Starting October 21, 2020, all JMU students will need to log in with their JMU eID, password, and Duo to access Zoom at JMU. Please follow the steps that apply to you:

If you have a personal Zoom account already connected to your email address, you will need to transfer that personal account to JMU’s license. To transfer your account:

  1. Go to 
  2. Click “SIGN IN”
  3. Log in with your personal Zoom account and password
  4. Click “Join Domain”
  5. From now on, sign in to your JMU Zoom account at

If you don’t have a personal Zoom account, follow these steps to activate your new JMU account with Zoom:

  1. Go to to
  2. Click “Sign in"
  3. Log in using your JMU eID, password, and Duo

If you use Zoom software that you have downloaded to your computer:

  1. Open Zoom on your computer
  2. Click “Sign In with SSO” (log out if you do not see that option)
  3. Enter “jmu-edu” as the domain name
  4. Click "Continue" and log in with your JMU eID, password, and Duo

If you have downloaded Zoom, remember to update the software regularly. 

Questions about these steps? Please contact the JMU IT Help Desk.

How do I set up my Zoom account as a JMU student?

Step 1. Visit and sign in with your JMU account. 

Once you are at, select Sign In - Configure Your Account. See the number 1 on the screenshot below. Sign in with your JMU eID, password, and Duo. 












Step 2. Update your profile and adjust any settings on the JMU Zoom website
Once you sign in, you may want to update your profile picture, name, title, etc. on the profile page of Zoom. You can also adjust many of your personal Zoom settings on this page (see the arrows on the screenshot below), including setting up virtual backgrounds. 










Note: How to sign into Zoom after your account is set up
You can sign into your JMU Zoom account by going to and clicking “Sign in.”  Log in using your JMU eID, password, and Duo.

Or you can log in using the Zoom program on your computer by clicking “Sign In with SSO”, then entering “jmu-edu” as the domain name. Log in using your JMU eID, password, and Duo. 

How do I participate in a class meeting in Zoom through Canvas?

Step 1.  Navigate to Your Canvas Course
Once in your Canvas course, follow the link your instructor has set up for Zoom meetings. After you plug in or sync your headphones or earbuds, click the Join button from the Zoom screen from within Canvas. See the arrows below:








If this is your first time using Zoom, you may be asked to download the program. If you are returning to Zoom, click Join With Computer Audio to join your class. See screenshot below:














Step 2: Familiarize yourself with Zoom's features to participate in class
View this short video from Zoom to learn more about how to participate in class using Zoom's features, including muting and unmuting your audio, turning on and off your camera, raising your hand, participating in polls, sharing your screen, and participating in chat. You can see some of those options in this screenshot:












Step 3: How to watch a recording of class session after class

If your instructor recorded the class, you will be able to go back to the Zoom page and watch the recording. First, select the Zoom menu item on the left-hand side of the page (1 on the screenshot below). Next, select Cloud Recordings tab (2 on the screenshot below). You can then select the class section (3 on the screenshot below) based on the start time/date and watch the recording of the class.









Can I host group meetings in Zoom as a student?

Yes. You may find helpful information for hosting Zoom meetings on our guide for instructors, in Zoom's Help Center, or by contacting the IT Helpdesk.

How do I get help with Zoom?

This guide was updated until June 30, 2021. Some of the content may be outdated starting in July 2021. We will redirect pages to current/updated content as we are able.

Find more topics in this guide on the A-Z Page List or in the menu.