Find helpful information on how JMU students can use Zoom below. Please contact the IT Helpdesk with any Zoom questions.
Starting October 21, 2020, all JMU students will need to log in with their JMU eID, password, and Duo to access Zoom at JMU. Please follow the steps that apply to you:
If you have a personal Zoom account already connected to your dukes.jmu.edu email address, you will need to transfer that personal account to JMU’s license. To transfer your account:
If you don’t have a personal Zoom account, follow these steps to activate your new JMU account with Zoom:
If you use Zoom software that you have downloaded to your computer:
If you have downloaded Zoom, remember to update the software regularly.
Questions about these steps? Please contact the JMU IT Help Desk.
Step 1. Visit jmu-edu.zoom.us and sign in with your JMU account.
Step 2. Update your profile and adjust any settings on the JMU Zoom website
Once you sign in, you may want to update your profile picture, name, title, etc. on the profile page of Zoom. You can also adjust many of your personal Zoom settings on this page (see the arrows on the screenshot below), including setting up virtual backgrounds.
Note: How to sign into Zoom after your account is set up
You can sign into your JMU Zoom account by going to https://jmu-edu.zoom.us and clicking “Sign in.” Log in using your JMU eID, password, and Duo.
Or you can log in using the Zoom program on your computer by clicking “Sign In with SSO”, then entering “jmu-edu” as the domain name. Log in using your JMU eID, password, and Duo.
Step 1. Navigate to Your Canvas Course
Once in your Canvas course, follow the link your instructor has set up for Zoom meetings. After you plug in or sync your headphones or earbuds, click the Join button from the Zoom screen from within Canvas. See the arrows below:
If this is your first time using Zoom, you may be asked to download the program. If you are returning to Zoom, click Join With Computer Audio to join your class. See screenshot below:
Step 2: Familiarize yourself with Zoom's features to participate in class
View this short video from Zoom to learn more about how to participate in class using Zoom's features, including muting and unmuting your audio, turning on and off your camera, raising your hand, participating in polls, sharing your screen, and participating in chat. You can see some of those options in this screenshot:
Step 3: How to watch a recording of class session after class
If your instructor recorded the class, you will be able to go back to the Zoom page and watch the recording. First, select the Zoom menu item on the left-hand side of the page (1 on the screenshot below). Next, select Cloud Recordings tab (2 on the screenshot below). You can then select the class section (3 on the screenshot below) based on the start time/date and watch the recording of the class.