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Guide to Hybrid & Online Teaching at JMU

Record and Share Lectures Online

This page offers information on how you can record lectures and share them online.

On this page (select one to jump to that section):

Which video platform should I use?

TechSmith Knowmia, Illumira, and WebEx are the platforms that JMU officially supports for recording and sharing lectures online.

JMU Libraries does not provide local support for other video platforms, but please feel free to use other video tools and technologies that you are comfortable with.

Where can I get hardware for recording lectures?

If you are a JMU faculty member and need hardware for online lecture recording (for instance, a headset with microphone), you can submit an equipment loan request from JMU Libraries. After submitting your request, we will be in touch to set up a time to check out your equipment.

How short should my videos be?

Before you start to record a lecture that was used for a 55-minute or 75-minute class session, think of how you can break up the content into shorter videos: 

  • Cognitively, video or interactive media can optimally use students' attention for about 10 minutes. The more times a student has to pause and continue or replay a video clip, the less likely she/he will complete the view.
  • Technically, longer video clips take longer to be available for view, especially in low bandwidth areas.
  • Strategically and logistically, the smaller the chunk of information a video clip contains, the easier it will be for you to integrate it into future online presentations or expositions. 

Make a plan to chunk your presentations into meaningful smaller units before you start recording. 

How do I use TechSmith Knowmia (formerly TechSmith Relay)?

If you have already created class presentations in PowerPoint or Google Slides, you can turn them into videos using a lecture recording program called
TechSmith Knowmia, provided by JMU Libraries. Using TechSmith Knowmia, you can narrate existing slides and even add your talking head, if you want. You can even record and share your computer screen for a demonstration, for instance, for running a t-test with SPSS. 

Getting started in TechSmith Knowmia:

Here is a PDF version of these instructions for you to download, print, or save on your computer for future reference.

Step 1: Use this URL to log in to TechSmith Knowmia for the first time. Although you will not be able to record yet, this initial login helps to speed up other parts of the process.

Step 2: Visit our Video Management Services page. Under the Support/Help heading select the Request illumira and Relay Upload Privileges option. You will be prompted to log in with your eID and password.

screenshot of Video Management Services page

Step 3: Sign the checklist of User Contributed Content as shown below. This will only appear if this is the first time you have requested illumira and Knowmia upload privileges.

screenshot of permissions page: Checklist for User Contributed Content

Note: You will receive an automated email from LET Support confirming receipt of your request, and Libraries staff will respond as soon as possible. Fastest service is 8am-4pm, M-F.

Step 4: Once Libraries staff are able to create your account in illumira, you will receive another email from LET Support, prompting you to log in to Knowmia for the first time. After you successfully log in and Libraries staff enable Creator permissions for your Knowmia account, you will receive a confirmation email from Microsoft PowerApps and Flow saying that your account is ready to record. ​

Note: If you encounter a page like the one in the screenshot below, but are still unable to record in TechSmith Knowmia, please contact to request Creator privileges for your account. (The screen below indicates you have already requested privileges but may not have logged in to Knowmia before now.) 

screenshot of "Claim Classroom Recordings" page

Step 5: Log in to TechSmith Knowmia again with your JMU e-ID and password (and Duo). Select the the orange-highlighted Launch Capture button as shown in the screenshot below. The first time you do this, it will prompt you to download the web-based recorder.

screenshot of Launch Capture button

Step 5: Save the Setup.exe file.

screenshot of Opening Setup window

Step 6: Locate and run the Setup.exe file downloaded in the previous step. Where to find your downloaded files will depend on your browser and/or the location you select.

Step 7: To start recording, select the same Launch Capture button as in Step 5 (right below the JMU Libraries logo). Then you will be prompted to Open TechSmith Knowmia Recorder. If the pop-up window below does not appear, select Relaunch.

 screenshot of Open Techsmith Relay Recorder window

Step 9: Turn on Webcam if you would prefer your headshot to be recorded instead of your screen. If you would like your headshot to appear in the corner of your presentation, you will need to launch the Classic Recorder by selecting the gear icon in the upper right. Select the Record button and select the region of your recording by adjusting the orange dot-line (this may be the full screen).

screenshot of Webcam option toggle button           

Step 10: Open the PowerPoint, Keynote presentation, or other files that you will narrate in your video.

 screenshot of a presentation opened in PowerPoint

Step 11: Select the big red button to begin recording your video (after a 3-second countdown).

 screenshot of record button

Step 12: You may stop or pause your recording using the first two buttons shown below. You may deselect the pause button to continue recording.

screenshot of additional buttons

Step 13: After pressing the stop button, a preview of your video will open. At this point, you may watch, cancel, or upload your video to Knowmia. You may edit your video after uploading.

Step 14: Select Continue.

screenshot of Continue button

Step 15: Edit Title, Description, and Location.

screenshot of Edit Details option

Step 16: Add captions to your video. After your video is finished uploading and processing (longer videos may take longer), look under the Accessibility options for Generate Captions if you do not have a script to upload. You can manually add captions by using the Edit Captions option. There are tutorials for Generating Captions and Editing Captions.

Step 17: You may embed the recording in Canvas anywhere the Rich Content Editor is available (see tutorial for embedding TechSmith media directly into Canvas).

Step 18: Alternative Options to Share Content in Canvas

Option A: Knowmia Video to Canvas (recommended)

Download the video from your Knowmia library and upload it to Canvas, following this tutorial: How do I upload a video using the Rich Content Editor as an instructor?

screenshot of Download button

Option B: Find links under Share options that you can copy and paste to your class in Canvas.

screenshot of Share options

If you choose Get a Link, it will be a simple copy and paste to a Canvas page, assignment, or discussion. If you choose to embed the video, adjust the dimension to 800x640 pixels or less so that student computer or phone can display it easily. Then copy the embed code.

screenshot of Get Embed Code window

Log in to Canvas (with Duo) and locate a page, Assignment, or Discussion to paste the link (or add the embed the code using the HTML Editor, as shown below).

screenshot of HTML Editor in Canvas

See a preview of the video in the Rich Content Editor and Save or Save and Publish the Canvas page.

screenshot of Rich Content Editor in Canvas

Option C: Knowmia Video to Canvas

When you are editing a page, Discussion, or Assignment in Canvas, you will find a WYSIWYG menu like the one pictured below. Select the plug icon all the way on the right:

screenshot of button menu

If your browser window does not have enough space to display all these options, you may need to select the three dots at the end to see more:

screenshot of truncated button options

After selecting the plug icon, Choose TechSmith Relay from the menu, as shown below:

screenshot of Select App window

Locate the Live Capture button, and follow the instructions from Steps 7-10. Your recordings will be saved, as illustrated with the screenshot below. Simply Add Media. Your recorded lecture or video will be visible to students. 

screenshot of video recording in Techsmith Relay

How do I use the mobile app for TechSmith Knowmia?

The movie app for TechSmith Knowmia, called TechSmith Fuse, only records through the device's camera, and will not record the device screen. Learn more or download the TechSmith Fuse mobile app. Linking your TechSmith Fuse app to your JMU TechSmith Knowmia account will require a JMU login with Duo.

What if I have other questions about Knowmia?

Q: How can I record a lecture with a talking head in the corner of the screen?  

A: Use the Classic recorder. You can download it here

Q: Why can’t I see the Knowmia video published in Canvas when using Student View? 

A: Student View does not work with Knowmia. Knowmia needs a valid e-ID/password, which Student View does not provide. Testing Student View in Canvas will generate an error message. It is normal. Your students will see the video with a valid eID. 

Q: What are the privacy settings for Knowmia? 

A: There are three privacy setting options. Here are the options and what they mean:

  • Only people at JMU: People from JMU can find and access. Visible in Knowmia search results.
  • Only people at JMU with the link: People from JMU with the direct link can access. Hidden from Knowmia search results. This is the default setting. 
  • Only you and admins: Only you and site admins can view this media. 

Q: Why can’t my students view the Knowmia video from my Canvas course?  

A: If a Knowmia video is set with the proper privacy settings, it should be visible to students with a valid JMU Dukes e-ID. However, if the link is set as “open at a new window or tab” in the web browser, a student may see an error message like "Refreshing this page should fix everything" the first time they view the video. Recommendations for dealing with this include:  

  • Mention this in an announcement with students. It can be something like: "If you run into errors when viewing the Knowmia video, please just close the tab of the web browser and click the link from the Canvas course again. It should display the video properly the second time. This is a technical issue between Knowmia and Canvas." 
  • For future Knowmia videos, do NOT check the "Load in a new tab" option. When adding a new Knowmia Video link to a Module, it will not trigger this error. 

Q: Can students download my Knowmia videos?

A: For students that may have inconsistent internet connections, you may wish to allow them to download your media. A recommendation here might be to embed your Knowmia media in Canvas (where the option to download will not appear), and supply the direct link to download to students who need it. Please note, only the video file will download; quizzes, captioning, and conversations will not. 

Q: What types of quiz questions can I add to Knowmia videos?  

A: You can create four question types: multiple choice, true/false, short-answer, and long-answer questions. The long-answer questions are the only option for which students will not receive immediate feedback.

Q: How can I access and interpret Knowmia video view analytics? 

A: Follow these step-by-step instructions, provided by Southern Illinois University Edwardsville. 

Please note, when making a copy of a Knowmia video, video analytics (including quiz analytics) and conversations are NOT copied from the original video.  

Tip: If you want the copied video to have captions or quiz questions, be sure and add them to the original video before you make a copy. This way you won’t have to recreate them in the copied video. 

Q: How can I collaborate with a colleague through my Knowmia library?  

A: Set up Groups in your Knowmia profile to collaborate with other colleagues. Roles include Manager, Contributor, or Viewer. Learn more here.

Q: How can I use Webex recordings integrated with Knowmia quizzes?  

A: Download the .mp4 Webex recording, upload to My Library on Knowmia, edit as necessary, and then integrate quizzes.

Q: How do I organize the analytics if I use Knowmia for 4 classes, or for a class in the future? How will the analytics appear? Are they divided by course sections?

A: The  easiest way to organize the analytics would be to create folders in Knowmia's "My Library" for each section of your course, with a copy of the video in each folder, similar to the following:

  • Media name: Intro 1
    • Place the original media in a separate folder of originals to facilitate future use of the video.
  • Folder name: PHIL_101 _F20_Sec_1 
    • In this folder is a copy of the media, titled: Intro 1 (F20 section 1) [copy 1]
  •    Folder name: PHIL_101 _F20_Sec_2 
    • In this folder is a copy of the media, titled: Intro 1 (F20 section 2) [copy 2]
  • Folder name: PHIL_101 _F20_Sec_3
    • In this folder is a copy of the media, titled: Intro 1 (F20 section 3) [copy 3] 

Each copy of the media file would have its own analytics. Unfortunately, if you wanted to add quizzing, that would have to be created anew with each copy. 

Q: How can I manage/view grades of Knowmia quizzes with class sections? 

A: Please refer to this TechSmith Knowmia tutorial.

Q: Where can I get more help with Knowmia?

A: To get started with Knowmia, visit this page on the Libraries' website. To learn more, tutorials are available on the help pages from TechSmith, the home company of Knowmia. There are also many live training webinars. If you are interested in attending a webinar but the time does not work for you, you may still sign up for them. Once each webinar is completed, a link is sent out to a recording of that webinar.

Additional screen recording options (not supported at JMU)

Find more topics in this guide on the A-Z Page List or in the menu.