Reference Specialists
This page contains useful links and documents to best serve you while on shift! If you have any questions about the following material please be sure to ask your supervisor.
***If you have any information you would like to see added to this dashboard please email Faith Benavides (benavifm@jmu.edu)***
Guides
- Creating New Users GuideThis guide provides detailed instructions on how to create new user accounts in Aeon and through the User Request System.
- Phone: Quick GuideGuide to answering calls in the reading room and checking voicemail.
- Scanner: Quick GuideGuide to scanning and editing documents in the RR.
Burruss/Hub Workflow
Opening and Closing Procedures
Check-Lists
- Opening Shift Check-ListThis checklist should be completed at every opening shift.
- Closing Shift Check-ListThis check-list should be completed after every closing shift.
Important Logins
Resources
- Tech Support PortalBest route for support: Request Help - Teaching & Learning - Libraries General Technical Question - Ask a Question