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Learn about e-books at JMU Libraries!

Troubleshooting E-Books

If you experience access issues with an e-book:

  • clear internet browser history and cache and try the book again
  • try turning browser pop-ups off/on
  • try disabling browser extensions
  • if connecting from off-campus make sure you are recognized as a JMU user via Pulse Secure

Report access and other technical issues to library staff or via Ask the Library.

Frequently Asked Questions

Q: How many students can access an e-book?

A: It depends upon the licensing of the e-book. Many JMU e-books can be used by unlimited users, but some publishers place restrictions on their content. Contact Resource Management for more information.

Q: Can students access e-books from off-campus?

A: Yes, students with valid JMU eIDs who are signed into the campus network through Pulse Secure or the JMU Library Proxy Server can access library resources. Here is more info on off-campus access.

Q: Will a title I found this semester still be available next academic year?

A: That can depend, as the library provides access to e-books in a variety of ways, including subscriptions to aggregated collections which are regularly updated as well as titles selected individually for addition to the library's collection.

Q: Can I read e-books on my mobile device?

A: Yes! Many e-books can be downloaded for checkout using the Bluefire Reader app on iOS and Android devices.

Q: Can I read e-books on my e-reader"

A: Any e-reader that supports Adobe Digital Editions, reads PDF format, and can connect with a computer via USB, should be able to access JMU Libraries’ e-books. This should include all major Nook, Kobo, and Sony e-reader devices. Kindle devices (with the exception of Kindle Fire/Fire Tablets) are not compatible with complete e-book downloads from ProQuest or EBSCOhost.

Q: I am a faculty member and want to use an e-book I found through the library in a course. Who should I talk to?

A: Contact your Liaison Librarian for more information.