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LIS Virtual Services Guide

Learning Technology Support (LTS)

If the user needs help with... Transfer or refer them to: 2025-2026 operating hours:
  • Canvas
  • Respondus Lockdown Browser
  • Illumira/Camtasia
  • Podcasts/audio software
  • Learning workshops
  • AI/ChatGPT
  • 3D printing/makery

Canvas/Learning Technology Services

  • phone: 8-6799 (option 2)
  • email: LIDdesk@jmu.edu

  • Sunday: 3pm-9pm
  • Monday thru Thursday: 8am-9pm
  • Friday: 8am-5pm
  • Saturday: closed

 Some more things to know about LTS: 

  • Users with more advanced questions/issues should be encouraged to visit the JMU Libraries website and locate the "Teach" option in the gold bar at the top
    • from here they can then select the service that works best for them and submit a request help