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Hospitality Management

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New resources in Hospitality Management

Theories of Practice in Tourism

This book provides a much-needed introduction to the potential applications of theories of practice in tourism studies. It brings together a variety of approaches exploring how theories of practice bridge themes and fields.

Managing People in the Hospitality Industry

Offers future managers essential knowledge and insight into the opportunities, the constraints, the problems and the solutions that face management at any level in the industry.

Travel Journalism

Travel Journalism closely examines the impact of digital media and technology on this specialist area of journalism and how professionals working in travel media today are adapting to it.

Disaster Planning and Preparedness in the Hotel Industry

By identifying major emergencies that have occurred in the hotel industry; investigating hotels' preparation for emergencies in the past; and exploring how hotels manage and overcome such emergencies; this book will increase the awareness of emergency managers and scholars on how to read, manage, and overcome the impact of emergencies in the hospitality industry.

Employer Branding for the Hospitality and Tourism Industry

Employer Branding (EB) aims to assist businesses in becoming the employer of choice for potential employees, and provides hands-on tools in attracting, developing and retaining people. Employer Branding for the Hospitality and Tourism Industry explores the potential of EB in changing approaches to managing people and improving opinions on careers in the hospitality sector.

Robots, Artificial Intelligence and Service Automation in Travel, Tourism and Hospitality

Using a combination of theoretical discussion and real-world case studies, this book analyses the use of robotics, artificial intelligence and services automation (RAISA) within the travel, tourism and hospitality industries.

Selling the Sights

In Selling the Sights, Will B. Mackintosh describes the origins and cultural significance of this new type of traveler and the moment in time when the emerging American market economy began to reshape the availability of geographical knowledge, the material conditions of travel, and the variety of destinations that sought to profit from visitors with money to spend.

A Practical Guide to Managing Event Venues

Topics covered include developing the client relationship, marketing, financial accountability, risk, interdepartmental communication, onsite procedures and post-event evaluation. This is a fundamental resource for all event management and hospitality students.

Dining Out

Dining Out presents restaurants both as businesses and as venues for a range of human experiences.

Emotional Intelligence in Tourism and Hospitality

Emotional intelligence (EI) is the capability to recognize one's own emotions and those of others. This book has a skills-based approach and explains how emotional intelligence can be developed in tourism and hospitality students and employees.